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Please adhere to the following office policies.
Appointments
Appointments can be made by calling 646-775-2957
Individual appointments are
scheduled for a specific time. All appointments except for the inital visit are 30 minutes.
Please be on time as your appointment will end promptly 30 minutes after its scheduled start. Cancellations
must be made at least 48 hours in advance by notifying the office. If you do not cancel your appointment within
this time, the cancellation fee is $70, and insurance will not cover this charge. This is not payment for services
in any way, but a cancel charge. You will still be responsible for the cost of your next office visit.
Payment
Payment
is expected at the time of your appointment. You may contact our front desk for a fee
schedule if your insurance does not cover our services.
Checks are to be made payable to Shannan Carter Nutrition, LLC. If there is any difficulty in making payment at the time of the visit, please discuss this prior to the
initial office visit.
Insurance
Medical
insurance companies may or may not offer coverage for outpatient nutrition counseling, so you must carefully investigate the
types of coverage you may have. At the current time our office participates in some
plans with these insurance companies. Although you may have insurance that will reimburse you, if your insurance is not a plan in which our office is participating,
you must pay for your visit “out of pocket” and have your insurance company reimburse you if applicable.
In addition, you are required to
have a physician referral at the time of your appointment. It is your responsibility
to keep track of the amount of visits you have received. If the referral expires,
or there are no more visits on the referral, you must obtain a new one prior to your next session. If you fail to keep track of your referrals and are out
of visits, you must pay for the session “out of pocket”. You will
be given a form to submit yourself for reimbursement if you choose to do so.
If your insurance covers your visit, you must still pay the copay (under "specialist" on your insurance
card) and you are individually responsible for the entire amount of the charge for each visit should your insurance company
deny coverage for any reason. You may contact our receptionist for a fee schedule in this case.
Other
Unfortunately because of their committments to other patients, our nutritionists will not be able to
assist you over the telephone. Our office staff should be able to answer most of your questions about the types of services
we provide, scheduling and billing. We do not provide internet, telephone or home care counseling services.
We thank you in advance for your cooperation.
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